My computer is too loud!

Sometimes a customer’s only complaint is about the noise level of their computer. Usually our customers computers don’t work at all and this can be a welcomed detour from the usual repair issues.

The main culprit is often times a noisy fan or a noisy few fans. Usually the bearings are going bad. ( More than you need to know about bearing here).

Some PC fans have temperature controlled speed sensors. When the system starts to overheat, the fan speeds up until the temp comes down. Pretty much the same way some car’s cooling systems operate.

Sometimes a loud fan means the system is not cooling itself properly. This applies to desktops and laptops. The cooling system may be too dirty, or filled with pet hair. (Happens quite often)

As computers become faster and faster, they also generate more and more heat. About 6 years ago, the simple heating fix was more fans or more faster fans. The faster the fan, the more noise it makes.

Starting about 2 years ago, there was a slow switch to larger fans that spin slower. A big fan moving slow, can move as much air as a small fan moving fast. Slower fan=less noise.

If your computer is too loud, come see us. We can make your bedroom a quiet or office place again!

Laptop DC jacks, what a mess

One of the more costly repairs for a laptop is a loose or broken DC jack.  Be it bad design, or bad users, these things are very fragile. They don’t last long no matter what name is on your laptop.

Most DC jack do not have enough internal reinforcement to meet the demand caused by movement of the power plug. Quite often the DC jacks simply fail under normal conditions. After a year or two of usage, the thing just comes loose.  The issue that upsets customers the most is when the laptop gets dropped and the plug jerks the DC jack loose. (ouch) In rare cases, the jack was not installed well by the manufacturer.

So what do you do?

Most repair places will only offer to replace your motherboard. While that does work, its the most expensive option. However, it’s also the option that will probably last the longest. The second choice is to re-attach the DC jack to the motherboard. That usually saves you a few hundred dollars.

Like all things, you get what you pay for and most “re-attachments” never last as long as the original job from the factory.

Why you ask?

These PBC (printed circuit boards) are built by machines. Doing it by hand is not likely to match the precision accomplished by machines.

We usually try to re-attach the DC jack when it can be done. Sometimes the PCB is damaged, and a new jack wont fix the problem either.

Then its either a new MB or a new laptop. Windows 7 is a nice upgrade anyway!

Windows 7 God mode (additional admin options)

There is a new “trick” in Windows 7 that shows users a single place to do everything from changing the look of the mouse pointer to making new hard-drive partitions.

To enable this pseudo hack, create a new folder and then rename it:

GodMode.{ED7BA470-8E54-465E-825C-99712043E01C}

Nice huh?

I’m not sure it’s my idea of playing God, but it is a handy way to get to all kinds of controls.

WHile Win7 came with many bells and whistles, finding them all is quite a pain.

Be careful with this if you run vista, it doesn’t work well and may crash the system.

Enjoy!

Vista upgrade doesn’t ask for CD

A few of our customers who have purchased the Upgrade versions of Windows Vista cannot perform clean install. You are forced to install their previous OS and then upgrade to Vista.

What a time waster.

The problem is because Windows Vista does not check for upgrade compliance. Therefore, you cannot use an upgrade key to perform a clean installation of Windows Vista.

Looks like Windows 7 followed the same route.

If you purchased the upgrade, just stick the CD in and don’t format first.

Bad return policies

I recently purchased a famous brand mp3 player. I purchased it for all the bells and whistles it claimed to have. Took it home, and attempted to make it work. I could only get a few of the bells and none of the whistles to work. Being a advanced computer user, if I couldn’t get it, it was highly unlikely that the average user could either. I returned my whistles-less mp3 player to the place of purchase 4 days later.

Their return policy stated it would be a restocking fee if the item was not defective. Luckily for me, this item was defective, as the fm radio nor the wireless downloads did not work. A person being helped in front of me did not like the return policy, as he just didn’t want his anymore. ( I assume it was working properly) He was very upset and made a scene.

Recently a customer purchased an item from us in order to “troubleshoot” his computer. We don’t do very many over the counter sales (not accompanying a repair), and 95% of them are so customers can troubleshoot their pc’s.

We are very up front about our return policy. It is on the bottom of every invoice (in very legible 12pt font) and we usually remind them in case they miss it.

Nonetheless, the customer wanted to bring the part back. Said it didn’t fix his problem, and did not want to pay the restocking fee. We told him how since it’s now used, we have to sell it at a discount. That didn’t change his position any.

Seems no matter what the retailer, how big or loud the restocking fee is communicated, nobody wants to pay it.

Why rebate?

As we approach the 2009 Christmas season, there will be rebates on just about everything. What a deal! A mail-in rebate of $50 on a $75 Printer! Then you see a huge rebate on that new laptop, blu-ray player or HD TV, and you can’t buy the item fast enough.

You (snail) mailed in your rebate form and months have passed and you’ve never gotten your rebate check (or card). You’ve called the company, written letters, but to no avail.

The company either sent you a denial letter, or gave you all sorts of reasons why you won’t be getting your rebate: you didn’t purchase it within the correct time frame, didn’t mail it correctly, or you forgot to include some obscure piece of information. Basically, you failed to jump through their hoops, and now they are going to keep your money.

What bull right?

Rebates are actually intended to be a hassle to discourage customers from redeeming them. After all, the more customers who forget or give up on rebates, the more dollars the manufacturer retains. “Rebates are a good business plan only when consumers fail to claim them,” ARS analyst Gary Peterson recently told The Wall Street Journal.

Why do rebates exist?

Rebates started as a marketing tool used by manufacturers to increase sales, by lowering the cost of a product in the eyes of a customer, without actually dropping the price on the shelf.

Why not just drop the price?

When a company drops the price of something, that money is automatically and immediately lost for each and every item sold, while rebates never result in all of the money being lost to the company. Thats where the system of denial and “lost” rebate forms come in. Even if they processed 100% of all rebates, consumers would never send in every rebate for ever item. A win-win for manufactures.

Rebates also give companies the ability to make money off your money. Customers are giving them an additional $100 for 3 months, and they lower the price for you $10. Now multiply that by a million customers, and they just made 3 Million dollars in interest.

Rebates help them not you.

How much of a powersupply do you need?

Most computers come with a 230-350 watt power supply. That doesn’t mean it uses 350 watts, but that is the max it can provide. So how much does your computer need?

A typical computer will use about 70-1oo watts. How much you actually need depends on your hardware requirements. Don’t think for one minute you need a 1500w power supply.

Add up all the various power requirements from the various devices and see what the total is. You can also get one of those in-line watt meters and see how much power your pc is using.

How much does your computer cost to run? Let’s say you have a big high-end computer  and you leave it on 24/7. That’s about 200 watts x 24 hours x 365 days/yr = 2,890,800 watt-hours, or 2891 kilowatt-hours. If you’re paying $0.14 per kWh, you’re paying about $245 a year to run your computer. (ouch)

Let’s say you have a computer that’s less of an energy hog, and it uses about 105 watts, and you to turn it off when you’re not using it. You use it for two hours a day, five days a week. That’s ten hours a week, or 520 hours a year. So your 105 watts times 520 hours = 54,600 watt-hours. Divide by 1000 and you have 55 kilowatt-hours (kWh). If you’re paying 14¢ per kilowatt-hour, then you’re paying $7.64 a year to run your computer. Big difference huh?

Having trouble convincing someone to switch to a LCD? A typical 17″ CRT uses about 80w. The same size LCD uses about 35w. No matter how much you use your monitor, an LCD saves you 43% every month. Depending on the cost of power, it can pay for itself in under a 2 years.

Multiple payment methods

I was told recently by a friend about a restaurant in Bend, Ore that stopped taking cash. We get a few people a week who ask, ” do you take cash?”

We take cash, Visa, Mastercard, and Discover. We stopped taking personal checks in 2007 after more than a few “bounced” checks. We started accepting them again in 2008, but then stopped in 2009. We were using a check guarantee service, and they jacked up the rate to the point we were decided to just stop taking personal checks.

Most retail stores don’t accept checks. Most places you mail payments only take checks.

Never send cash in the mail.

How fast is fast enough?

As computers move up the scale of importance in our business and home life, they become more difficult to live without. For many, the loss of a computer for a week would be devastating.  For a business, the loss of a computer for even a few hours can be a show-stopper.

An online store like Amazon probably loses millions of dollars a minute if their computers or website is down. (Just guessing)

One of our companies main selling points is our fast turn-around-time. If you’re not familiar with the lingo, it means the time it takes to get your computer back.

My experience with computers has been, everyone wants their computer fixed yesterday!

Most business operate on a first come, first serve basis. Every person through the door is in line directly behind the person who came in before them. That would be what most consider a fair way to operate.

What if you don’t want to wait your turn in line? What if your problem is somehow more important that the next persons? Most industries have what they call a “rush” service. The definitions may very, but it usually means you get your project/issue resolved before everyone else.

A printing company offers a 1 week rush service for an additional $150. A passport company charges $95 for a rush service. The US state department charges $60 for their rush service. An eyeglass  company offers rush service for only $19.

Custom-pc offers a rush service for $40. This service moves your repair to the front of the line. This does not guarantee your system will be ready same day or next day, just that we will start working on it right away.

Is rush service for everyone? Of course not.  If everyone paid for it, it wouldn’t be worth much.

I saw a funny picture in a office once that read ” So you want me to rush your job ahead of the rush job i’m already rushing to rush?”

Should I back my data up?

When a PC comes into one of our stores, we ask our customers would they like a data backup. The #1 question we get is “Do I need a backup?”.

The official company response is “You should get it.” Every once in a while a customer asks, why do you tell everyone they should get a backup?

Hard drives have a life expectancy of around 3-5 years. On a laptop, you’re looking at closer to 1-3 years. If you have any valuable data on your PC (pictures, music, tax returns, spreadsheets, databases, etc) and you don’t do regular backups, you should.  Software can be replaced. Windows can be re-installed, I-tunes re-downloaded, Word and Excel re-installed, but how do you get your graduation pictures back? What happens when the only copy of your digital pictures is on the hard drive that no longer works?

Do you have to get a backup from us? Nope. However, you are here already so why not? :)

Can I do my own backup? Sure.Have at it.

Our employees are required to ask, and get a signature saying yes or no. We don’t try to sell you on it, just making sure you know we are, or are not doing a backup.